The main criteria are ease of transport and the safety of the furniture. If a piece can fit through doors without being disassembled and without risk of damage, it will generally remain assembled. However, easily removable parts like shelves will be detached and packed separately.

There are two main reasons. First, disassembling some items would require more manpower, negating the space-saving benefit. Second, some furniture isn’t designed to be assembled and disassembled multiple times and may get damaged in the process.

Furniture that is already disassembled when we arrive will be transported as is and will not be reassembled at the destination. If a client chooses to disassemble furniture themselves to save space, they will also be responsible for reassembling it at the destination.

Yes, all furniture should be empty during the move. Heavy items, in particular, should not be left inside. The only items that can remain inside during transport are light items like pillows and duvets.

For transport reasons, every item collected by Bolliger must be properly packed (including furniture and components like wardrobes, mattresses, nightstands, etc.). In 99.9% of cases, our valued clients do not have the necessary know-how or materials to pack these items properly. Therefore, Bolliger always includes an estimate for materials and labour for packing, at least for the furniture.

While some clients do a great job of starting their packing well ahead of time, experience has taught us that packing an entire household is often more demanding than anticipated. Over the years, we've seen many instances where our crew arrives only to find that a significant portion of smaller items, or even entire rooms, remain unpacked due to time constraints.

This creates considerable pressure on both our team and the client, particularly when the move needs to happen within a specific timeframe—often because the property is due to be handed over to new owners or tenants. Clients frequently offer to pay extra in these situations, but the reality is that making last-minute adjustments, without the necessary resources in place, puts a strain on everyone involved.

At Bolliger, we carefully allocate the right number of crew members and resources for each move to ensure fair pricing and smooth operations. Unfortunately, we simply don't have the flexibility to accommodate significant, last-minute changes without advance notice. When this happens:

• Our crews face excessive workloads, often working late into the night.

• Our office staff becomes overwhelmed, juggling unexpected logistical changes.

• Clients become stressed, anxious about whether everything will be completed on time.

• Most importantly, this reallocation of resources impacts other clients, who may experience delays or reduced service as a result.

To avoid these challenges and, most importantly, to ensure that no other clients are negatively impacted, we’ve made the tough decision not to offer "partial pack" services for moves over 10 cubic metres. We understand this may be disappointing to some, but in the interest of maintaining high standards and safeguarding the experience of all our clients, we believe it’s the right choice.

In short, we prioritize fairness, efficiency, and a seamless experience for all our clients, even if that means turning down some business in the process.

No, for our customs process in both the UK and Italy, it is not necessary to provide details about AIRE registration.

98% of our clients do not pay customs duties, as they qualify for duty-free importation. However, in rare cases where clients do not qualify, customs costs range from €43 to €59 per cubic meter of goods. The exact duties are determined by the customs officer during the procedure.

Absolutely, Bolliger reassembles all furniture it disassembled at the origin. However, we do not reassemble furniture that was already disassembled when we arrived for the move.

If Bolliger disassembled the IKEA or flat-pack furniture at the origin, we will reassemble it at the destination. However, we do not reassemble IKEA or flat-pack furniture that was already disassembled at the origin, such as new IKEA furniture.

Yes, Bolliger will rehang pictures if there is already a wall hook in place. However, we do not drill new holes to install hooks. If needed, we can arrange for a handyman service through a third-party specialist at an extra cost.

No, we do not offer carpentry services, so we cannot modify furniture to make it fit.

Officially, Bolliger does not offer reconnection services for washing machines, dryers, or dishwashers. However, if our team has the time available and the client asks politely, our crew is usually happy to help as a courtesy, but they are not obligated to do so.

For chandeliers, if there is already a ceiling hook, we will gladly rehang them. However, we do not install new hooks. As for wall lights, the policy is the same as for pictures: we do not drill holes, so we cannot affix wall lights.

While Bolliger is not a junk removal service, we do offer the option to dispose of unwanted items. The cost for disposal is £15 for items that can be carried by one person and £35 for items requiring two people, such as sofas or mattresses. A bed frame and mattress will be considered two separate items.

No, Bolliger does not use shrink wrap, as we consider it inadequate for large moves. We prefer bubble wrap, which is safer and more reliable. We advise against services that use shrink wrap, as it often indicates a less professional approach.

For items over 100 kg, such as pianos or safes, we apply an extra charge due to contractual and labour union requirements. It is the client’s responsibility to inform us about such items. Most moves do not involve items of this weight, so it is not a common issue.

Our "full unpack" service involves unpacking smaller items and placing them on flat surfaces, like the bed or kitchen counter. If you would like these items to be organized directly into cabinets or drawers, we offer a "maid service" for an additional cost. This rarely requested service ensures that your new home is fully organized and ready to live in immediately.

The shuttle service is used when access to the delivery or pickup address is not possible with our large truck, such as narrow streets or other obstacles. In these cases, we use a smaller van to transfer the goods. In the UK, the shuttle service is included in every move. It is also always included in Milan and Rome, but in other parts of Italy, we may need to verify access to the address, as we travel with large trucks, and limited access may incur additional costs.

During the quotation phase, we aim for accurate estimates. However, if there is a discrepancy between the quoted volume and the actual volume, our packers will try to inform you of a potential over-volume during collection, allowing for proactive management. Our vans are equipped with calibrated markings to ensure accurate measurement of the moved volume. These situations are very rare, thanks to our careful initial estimates, ensuring that any variation is not due to a lack of attention on our part, and giving the client full control over how to proceed.

Even in buildings with spacious, convenient elevators, the cost can increase for several reasons unrelated to vertical transport. High-rise buildings, like those on the 12th, 15th, or 20th floors, often resemble large shopping centres or luxury hotels in terms of design, adding logistical complexities that affect work times.

• Service entrances and dedicated parking: These buildings often have separate service entrances and parking for suppliers, usually far from the main entrance. While this design ensures privacy and comfort for residents, it complicates and extends the movers' access.

• High-security levels: Such buildings typically have strict security measures, with multiple doors requiring codes or electronic devices for access. These checkpoints, along with long hallways leading to service elevators, add more time.

• Waiting times and initial access: Reaching the building and starting work can take longer than expected. Interactions with reception staff, obtaining permissions, checking in with paperwork, and being directed to the service area can take 45 to 60 minutes before our team can start working.

• Length of routes: Even with efficient elevators, the time to complete one "apartment-truck-apartment" cycle in these buildings can extend from the usual 4 minutes to 25-30 minutes due to the distance between access points and long internal routes.

All these factors significantly increase the time required to complete the work, even if the physical effort is not greater. This impact on operational time is crucial because while a two-person crew could complete three small moves in one day, a collection in a very tall building might reduce productivity to two or even one move, especially if a third person is required. Therefore, to offset the loss of productivity and the need for additional staff, a higher price is necessary for services involving very high floors.